Return & Refund Policy

At Celestial Seasonings, we stand behind the quality of our teas and pantry staples. If you are not completely satisfied with your purchase, you may return unopened items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer care team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Ensure the tea boxes or food items are unopened and in their original packaging, then securely pack them to prevent damage during transit.

3

Ship to Celestial

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality assurance team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing