Frequently Asked Questions
Everything you need to know about our blends, shipping, and your celestial experience.
How should I store my tea to maintain its freshness?
To preserve the delicate flavors and aromas, we recommend storing your tea in a cool, dry place away from direct sunlight and strong odors. Ensure the box or container is tightly sealed after each use.
Are your tea bags compostable?
Yes, our pillow-style tea bags are oxygen-whitened and completely compostable. We are committed to sustainability and do not use strings, staples, or individual plastic wrappers for our standard tea bags.
What is your shipping policy for domestic orders?
We offer standard shipping across the United States, typically arriving within 3-7 business days. Orders over $50 qualify for free shipping, while flat-rate fees apply to smaller orders.
Do your products contain allergens like gluten or soy?
Most of our teas are naturally gluten-free. However, we always recommend checking the specific ingredient list on the packaging, as some specialty blends may contain barley or other allergens.
What is your return policy if I am not satisfied?
Your satisfaction is our priority. If you are unhappy with your purchase, please contact our customer service team within 30 days of receipt for a replacement or a full refund.
How can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.